Spa services are available by appointment. A credit card is needed to schedule services. We recommend scheduling your appointments ahead of time to reserve your preferred time. If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.
We request 24 hours cancellation notice for guests scheduled for a single service and 48 hours notice for guests scheduled for two or more services. Groups are requested to cancel at least 72 hours before their scheduled date. If less notice than this is given, 50% of the service price will be charged to your credit card, or deducted from your gift card. If you do not show up for your appointment, 100% of the service price will be charged to your credit card.
If you arrive late for your service, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.
We want every guest’s experience with us to be positively wonderful. If for any reason you are not pleased with your service or experience, please let us know. We will be happy to redo the service to your satisfaction within 7 days of the original service. Please be aware that some spa services can be damaged or the effects negated without the proper home care. Your Aesthetician will explain any specific instructions and recommend professional products to support and enhance the treatment you received. If you have not followed these recommendations, we will not be responsible for the maintenance of your service.
Product Return Policy
No refunds will be given on services, products or gift cards. We are not responsible for any lost, stolen, or damaged personal property or clothing.
A fee of $25 will be charged each time a check returns to our bank.
The minimum age requirement to receive a facial is 14 years of age. Children under 14 are not permitted in the spa lounge or treatment rooms at anytime. For their own safety, children under 18 must be supervised by an adult not receiving services at all times. Please arrange for child care before your visit. Any child under the age of eighteen must have a parent or guardian sign a parental consent form at time of service
To respect the wishes of all of our guests, we request that all cell phones and pagers are on vibrate or silent during your visit. If you are expecting an important telephone call, please speak in a quiet voice as to not disturb our other guests. Cell phone use is not permitted in the spa.
Please let us know when you schedule your appointment if you are pregnant, have allergies, have recently been injured or have health concerns so we can advise you of the best choice of spa treatments. Expectant mothers in their first trimester may not receive any massages, unless a doctor’s note is provided at the time of service. Also, we discourage expectant mothers from receiving body treatments due to slippery surfaces in our body treatment rooms. When you arrive at the spa, you will be asked to fill out a health questionnaire. This will allow us to customize your treatment and make sure all methods used support your health and never cause harm. Treatments with heat are not advisable for pregnant women or guests with heart conditions or high blood pressure. Body treatments are not advisable for pregnant women or guests who have difficulty lying flat or turning over on the treatment table. If you have a cold or flu, we recommend you reschedule your spa treatments since our body treatments and facials, increases circulation and the release of toxins. This combined with an immune system that is already overtaxed could increase negative symptoms.
Alcohol & Recreational Drugs
Guests who have consumed alcohol or recreational drugs are not permitted to receive services. Massage or body work of any kind increases circulation and speeds the delivery of these substances throughout your system. Please be aware that consuming any of these substances within 24 hours after a massage can also have adverse effects.